Terms of Service

Agreement

These Terms govern your use of LeadMarina (the “Service”), provided by Raft Systems. By creating an account, signing in, or otherwise accessing or using the Service — including any account created for you on request — you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you don’t agree to both, don’t use the Service. We may update these Terms from time to time; continued use after an update means you accept the change.

The Service

LeadMarina helps you discover, enrich, and verify publicly available local-business leads. We compile information from public sources and third-party data providers and present it through our web app.

Your account

You need an account, created with an email and password, to use the Service. Keep your credentials secure — you’re responsible for activity under your account. We may suspend or terminate accounts that violate these Terms.

Acceptable use

You agree not to:

• Use the Service for spam, harassment, fraud, or any unlawful purpose.
• Contact leads in violation of applicable laws (including anti-spam, telemarketing, and data-protection laws such as CAN-SPAM, the TCPA, and the GDPR where they apply). You are solely responsible for your outreach.
• Use the data to unlawfully discriminate against any individual or business.
• Resell or redistribute raw data or access without adding meaningful value.
• Circumvent rate limits, quotas, or other technical restrictions.
• Scrape, reverse-engineer, disrupt, or attempt to gain unauthorized access to the Service.

Fair use & service limits

To keep the Service fast and sustainably priced for everyone, plans include usage limits. We publish them rather than hide them:

• Each plan includes either a monthly lead allotment or a rate limit, plus a daily limit on how many cities you can search. All of them are shown on the pricing page. Plans described as unlimited have no monthly quota to run out of; they are bounded by a published rate limit instead, currently 210,000 leads per 7-day period, which resets in full at the start of each period. Higher limits are available on request.
• Verification (emails, up to 3 phone numbers, and an owner name where one can be found) is included in the lead price — there is never a separate charge for it. Availability varies by business; see Data accuracy below.
• Owner-name web search runs for the top-ranked results of a search, budgeted in proportion to the leads the search delivers.
• Credits are never overdrawn: a search can only charge leads you have.
• We may throttle usage patterns designed to generate cost without corresponding use (for example, automated runs of deliberately tiny or repeated identical searches). Normal use — even heavy normal use — will never hit this.

Your responsibility for outreach

We provide data. What you do with it is yours to decide, and yours to answer for. You are solely responsible for your use of the leads, including obtaining any consent, honoring opt-outs and do-not-call registrations, and complying with every law that applies to you and to the people you contact — including CAN-SPAM, the TCPA, state telemarketing rules, and any data-protection law in your recipients’ jurisdiction.

We do not review, approve, or monitor your campaigns, and we give no advice on whether any particular outreach is lawful. Nothing in the Service is legal advice. If you are unsure whether a contact method is permitted, take your own advice before sending.

Indemnification

You agree to indemnify, defend, and hold harmless Raft Systems, its officers, employees, and contractors from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of or relating to your use of the Service or the data it provides, including any outreach you send, any breach of these Terms, and any violation of law or of another person’s rights.

We’ll tell you promptly about any claim we’re asking you to cover and give you reasonable co-operation. We may participate in the defense with our own counsel at our expense, and you won’t settle anything that imposes an obligation on us without our written agreement.

Data accuracy

We make reasonable efforts to provide accurate, current data, but we don’t guarantee its accuracy, completeness, or freshness. Business information changes frequently, and our data reflects what was publicly available at the time it was gathered.

Plans and billing

Paid plans are billed in advance on the cycle shown at checkout and renew automatically until cancelled. Payments are processed by Stripe, acting as merchant of record — your card details go to Stripe directly and are never stored on our systems.

• Cancelling — you can cancel anytime from your account. Cancellation takes effect at the end of the period you have already paid for; you keep your plan and its remaining leads until then.
• What happens to unused leads — nothing carries forward. On a metered plan the monthly allotment resets at each renewal; on a rate-limited plan the period allowance resets at the start of each period. When a cancellation takes effect the account returns to the free tier and its allotment.
• Changing plans — upgrades take effect immediately and are charged the prorated difference; downgrades take effect immediately with unused time credited to your next invoice. On an upgrade we add the share of the larger allotment that the remainder of your cycle covers, so the leads you receive match the prorated amount you are charged — never more than the new plan’s allotment less what you have already used. Your full new allotment arrives at your next renewal. On a downgrade your balance is capped at the new plan’s allotment; if you are already below it, you keep what you have. Moving DOWN from Unlimited is different: Unlimited has no balance to carry — it is measured by a rate limit — so what you get is the new plan’s allotment minus what you have already used this billing month, which can be nothing if you have used it all.
• Refunds — except where required by law, fees are non-refundable for partial periods. If something has gone wrong, email us: we would rather fix it than argue about it.
• Price changes — we may change prices, and will give at least 30 days’ notice by email before a change affects your renewal. Continuing after that is acceptance; if you would rather not, cancel before it takes effect.

Intellectual property

The Service — including its software, design, and the LeadMarina name and logo — belongs to Raft Systems. These Terms don’t grant you any rights to our brand or software beyond using the Service as intended.

Disclaimer

The Service and all data are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

Limitation of liability

To the fullest extent permitted by law, Raft Systems isn’t liable for indirect, incidental, or consequential damages arising from your use of the Service or the data it returns. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or US$100.

Termination

We may suspend or terminate your access at any time for violation of these Terms. You may delete your account anytime by contacting us. On termination, we delete the associated personal data within 30 days.

Changes to the Service

We may add, change, or remove features, and may set or adjust technical limits, at any time. If we discontinue a paid feature you are actively relying on, we’ll give reasonable notice and, where a material part of what you paid for is withdrawn mid-term, a pro-rata refund of the unused portion. Beta or preview features are provided as-is and may be changed or withdrawn without notice.

Changes to these Terms

We may update these Terms. For material changes we’ll give at least 30 days’ notice by email or in the app before they take effect. Continuing to use the Service after that means you accept the updated Terms; if you’d rather not, cancel before they take effect. Other changes take effect when posted, and the “last updated” date above will always tell you when they last changed.

Third-party services

The Service depends on providers we don’t control — payment processing, hosting, business-data sources, and the CRMs and spreadsheets you choose to connect. We’re not responsible for their availability, accuracy, or acts, and their outages or changes may affect the Service. Anything you connect is governed by that provider’s own terms.

Feedback

If you send us suggestions or ideas, we may use them without restriction or obligation to you. You keep your own data; this covers feedback about the Service only.

Time limit on claims

Any claim arising out of these Terms or the Service must be brought within one year of the date it arose, to the extent the law where you live allows a period to be agreed. Otherwise it is permanently barred.

Force majeure

Neither of us is liable for a delay or failure caused by something outside reasonable control — including network or provider outages, infrastructure failures, natural events, or government action.

Assignment

You may not transfer these Terms or your account without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

Export controls and sanctions

You confirm you are not located in, or acting on behalf of anyone in, a country or on a list subject to US sanctions or export restrictions, and that you won’t use the Service in breach of those rules.

Notices

We’ll send notices to the email on your account, and they count as received when sent — keep it current. Send notices to us at the address in Contact below.

Survival

Sections that by their nature should outlast the agreement do: Acceptable use, Your responsibility for outreach, Indemnification, Data accuracy, Intellectual property, Disclaimer, Limitation of liability, Time limit on claims, and Governing law.

Severability, waiver, and entire agreement

If any part of these Terms is held unenforceable, it’s limited or removed to the minimum extent necessary and the rest stays in force. Not enforcing a right isn’t a waiver of it. These Terms, together with our Privacy Policy, are the entire agreement between us about the Service and replace anything said beforehand. There is no partnership, employment, or agency relationship between us, and no third party has rights under these Terms.

Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules.

Contact

Questions about these Terms? Email [email protected].